Refund policy

EXCHANGE POLICIES

We offer a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, contact us at 7887843004 or needlesandstories@gmail.com.
Exchanges must be sent to the following address:
1101, Sereno E, Lodha Upper Thane, Mankoli, 421302.

Items sent back without first requesting an exchange will not be accepted.

You can always reach us with any questions at needlesandstories@gmail.com.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and assist you accordingly.

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Exceptions / Non-Exchangeable Items

Custom or personalized products cannot be exchanged or replaced under any circumstances.

If you have questions about a specific item, feel free to reach out.

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Exchanges

Exchanges are available only for our ready-made designs and plain products.
To get your desired item quickly, you may initiate an exchange (if eligible), and once accepted, place a new order for the product you want.

Please Note: Reverse pick-up  not be available . In this case the customer is requested to send back with the customer name and mobile on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangeable.